Senior Ecommerce Merchandiser
Role Summary
Join IVC Evidensia as a Senior Ecommerce Merchandiser and drive online sales performance while optimizing customer experience.
About the Organisation
Pet Drugs Online is one of the UK's largest and most trusted suppliers of veterinary medicines and pet products. Part of IVC Evidensia, Europe's largest veterinary group, we're passionate about delivering outstanding service, not just to our customers, but to our people too.
We're proud of our friendly, dog-loving culture, and we work hard to create an environment where everyone feels valued, supported, and able to thrive.
We're seeking an experienced and commercially minded Senior eCommerce Merchandiser to join the eCommerce team at Pet Drugs Online. This is a hands-on role focused on driving online sales performance, improving conversion, and delivering an outstanding customer experience through effective onsite merchandising and optimisation.
Key Responsibilities
- Own the day-to-day onsite merchandising of the website, ensuring products, categories, and promotions are accurately presented and optimised
- Execute product listing, categorisation, navigation, and search merchandising activities to improve discoverability and conversion
- Monitor site performance and identify opportunities to improve product visibility, customer journeys, and commercial outcomes
- Use web analytics, search data, and customer behaviour insights to optimise merchandising performance
- Maintain product data quality and ensure product information, attributes, imagery, and content are accurate and up to date
- Support the planning and implementation of promotional campaigns, seasonal activity, and trading events
- Conduct regular audits of product listings, categories, and site content to maintain a high-quality customer experience
- Work closely with SEO, PPC, Content, Commercial, and Supplier teams to improve product performance and visibility
- Support the optimisation of onsite search, filtering, and product recommendation functionality
- Build and maintain strong working relationships with suppliers to secure quality product information and assets
- Produce regular performance reporting and make data-driven recommendations for improvement
- Contribute to the continuous improvement of merchandising processes and ways of working
Minimum Requirements
- Experience using Adobe Commerce, ERP systems, or PIM platforms such as Pimberly
- Experience within pet retail, healthcare, pharmacy, or other high-volume ecommerce environments
- Exposure to product discovery, personalisation, or conversion optimisation tools
- Basic understanding of SEO principles and their impact on ecommerce performance
Eligibility Criteria
The opportunity is for a Senior Ecommerce Merchandiser role, but sponsorship status and eligibility for international applicants are unclear.
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