Pharmacy Customer Operations Lead
Role Summary
Join Montu UK as a Pharmacy Customer Operations Lead, where you'll lead a high-performing team to improve patient experiences in the pharmacy process.
About the Organisation
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.
As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.
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Minimum Requirements
- Experience leading high-volume customer service or operational support teams.
- Strong leadership skills with experience coaching and developing people.
- Proven experience managing KPIs and driving operational performance.
- Experience implementing process improvements and managing change.
- Excellent communication skills.
- Strong analytical skills with experience using operational data to drive decisions.
- Highly organised with excellent attention to detail.
- Ability to work effectively in a fast-paced environment.
- Experience within healthcare, pharmacy or another regulated industry.
- Experience using Zendesk or similar CRM platforms.
- Knowledge of pharmacy operations or prescription management.
- Experience working with cross-functional teams including technology and product.
Working Conditions
- Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + usual bank holidays
- Pension Matching: Up to 5% employer matching contributions
- Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, private healthcare and more
- Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
- Enhanced Maternity & Paternity Leave
Eligibility Criteria
The job description does not specify eligibility criteria, including visa sponsorship information.
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