Spec- Affiliate Support Center
Role Summary
Detailed description available on the official website.
About the Organisation
Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.
Key Responsibilities
Habitat for Humanity International (HFHI) is seeking a dedicated professional for the role ofAffiliate Support Specialist. This position acts as a key resource, providing extended knowledge, interpretation, guidance and application of organizational policies and best practices for Habitat for Humanity affiliates in the US and Canada, Affiliate Support Organizations, Campus Chapters, and ReStores. Affiliate Support Specialists also introduce affiliates to emerging programs, resource development opportunities, and ways to maximize use of HFHI's intranet site (MyHabitat). This team also assists new affiliate leaders by providing long term (3-6 months), in-depth communication and guidance.
- Respond to incoming calls, emails and referrals regarding interpretation, implementation and use of HFHI policy, protocol, and programs while acting as an escalation point for incoming queries from ASC Representatives (30%)
- Provide medium to long-term engagement coaching for new affiliates leaders in application of best practices for specific areas of infrastructure such as family services, board training, volunteer coordination and use of HFHI's Intranet site (MyHabitat) (10%)
- Represent and present trainings about the Affiliate Support Center at conferences, summits and learning events (5%)
- Interpret applicable HFHI policies with an ability to ensure that the policy is understood by various affiliate entities (urban vs. rural, volunteer run vs. staff run, etc.) (15%)
- Provide a channel for complaints from or about the Habitat for Humanity network or internal departments (20%)
- Provide guidance to affiliates in complaint resolution (10%)
- Ensure that the “voice of the affiliate” is heard internally, as needed, using support experiences (5%)
- Assist affiliates with maintaining a Good Standing status (5%)
Minimum Requirements
- Experience in internal and/or external business consulting
- Knowledge of affiliate operations and how they relate to Habitat for Humanity International
- Knowledge of Habitat for Humanity International affiliate support systems, offerings and practice
- Understanding of the HFH mission
- Active support of HFHI Values:
- Humility – We are part of something bigger than ourselves
- Courage – We do what’s right, even when it is difficult or unpopular
- Accountability – We take personal responsibility for Habitat’s mission
Working Conditions
- Americus, GA
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