Claims Fraud Team Lead
Role Summary
Join Marshmallow as a Claims Fraud Team Lead in London, driving anti-fraud strategies and leading a team in a flexible hybrid work model.
About the Organisation
We defend Marshmallow against fraudulent activity and help protect the company! Fraudulent claims can result in us losing money, which can drive up the premium prices for all of the other customers. We’re here to stop that, making sure Marshmallow remains affordable and accessible for everyone.
Minimum Requirements
- You build capability in others through clear, actionable feedback and lean into difficult conversations.
- You look ahead to future risks, opportunities and ways of improving team effectiveness, using data and insight to set priorities and solve problems without needing close guidance.
- You propose and drive bold, practical process and strategy changes, trying new ways to solve problems and continually raising standards.
- You role model low-ego leadership — giving credit, being open about what you don’t know and grounding choices in insight and context rather than personal bias.
- You create momentum with a high sense of urgency, moving work forward quickly in a way that is clear, collaborative and constructive for others.
Working Conditions
- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year
Eligibility Criteria
The eligibility for this position is not clearly stated; further review may be needed.
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