Customer Engineer
Role Summary
Join Clera as a Customer Engineer in Berlin, Germany, providing technical guidance in AI voice SaaS. Visa sponsorship available for the right candidate.
About the Organisation
Join the technical customer-success team at a fast-growing, Y Combinator-backed AI voice SaaS startup headquartered in Berlin. As a Customer Engineer, you'll sit at the intersection of product, engineering, and customers — ensuring successful adoption of the platform, resolving technical challenges, and translating real-world customer needs into meaningful product improvements. Your work will have a direct impact on customer satisfaction and the broader mission of automating customer call operations at scale.
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- Work at the frontier of AI voice automation — a category with enormous market momentum.
- Backed by Y Combinator and leading European investors (Seed stage).
- Small team (under 50 people), meaning your contributions shape both the product and company culture directly.
- Close collaboration with founders and senior engineers on problems that matter to real enterprise customers.
Key Responsibilities
- Provide hands-on technical guidance to help customers deploy, configure, and optimize the platform for their specific use cases.
- Troubleshoot PostgreSQL-backed data workflows and full-stack code (TypeScript, React, Node.js, Python) alongside customers.
- Support customers in building effective prompting strategies and AI agent workflows to unlock maximum value from the product.
- Build and maintain strong, trust-based customer relationships, acting as the primary technical liaison between customers and internal product/engineering teams.
- Gather, synthesize, and communicate customer feedback to drive product improvements, documentation, and roadmap decisions.
Minimum Requirements
- Strong computer science fundamentals.
- Prior experience in B2C SaaS, conversational AI, or voice automation products.
- Genuine curiosity and enthusiasm for AI/LLM-driven products.
- A pragmatic, ship-fast mindset and comfort operating in a small, high-velocity team.
Eligibility Criteria
Visa sponsorship is available for qualified candidates applying for the Customer Engineer role in Berlin.
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