NICE CXone Engineer (Hybrid)
Legal Right to Work Required
This employer requires applicants to already have the legal right to work in the job location. You must hold valid work authorisation, residence status, or citizenship.
This opportunity may still be relevant if you already have work authorization in the country, are a permanent resident, citizen, or hold a valid work visa.
Role Summary
Join Robert Half as a NICE CXone Engineer in River Edge, NJ, focusing on enhancing contact center technology operations. Salary ranges from $75k to $90k annually.
Key Responsibilities
Technology Doesn't Change the World, People Do.
®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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- Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.
- Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.
- Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.
- Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.
- Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.
- Introduce AI-driven features and process automation that increase team productivity and accelerate response times.
- Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.
- Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.
- Proven experience working with NICE CXone, including Studio scripting, workflow design, and contact routing configuration.
- Strong background administering RingCentral and supporting integrations with broader enterprise platforms.
- Hands-on expertise in queue management, skills-based routing, and outbound dialer campaign optimization.
- Ability to use reporting and analytics to evaluate platform effectiveness and recommend operational improvements.
- Demonstrated success applying AI or automation solutions to improve speed, efficiency, and conversion metrics.
- Strong communication skills with the ability to train users and explain technical concepts in practical business terms.
- Experience with C#, .NET, ASP.NET, JavaScript, and React.js is preferred.
- Comfortable working on-site and collaborating closely with cross-functional teams in a fast-paced environment.
Requirements
Eligibility Criteria
This position requires candidates to already have the legal right to work in the United States.
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