Principal Product Designer

Join Unmind as a Principal Product Designer to shape complex user journeys in a remote-first role with opportunities for international travel.

• You have significant product design experience, ideally in complex B2B2C enterprise SaaS environments.
• You’re able to shape coherent product experiences across web and mobile, balancing system-wide consistency with platform-specific interaction patterns.
• You’ve developed a portfolio that shows end-to-end ownership: framing ambiguous problems, shaping strategy, and shipping detailed, high-quality product design.
• You have owned or significantly shaped a design system at scale, including governance and adoption.
• You’re comfortable holding a high bar with autonomy, setting direction as well as following it.
• Strong written and verbal communication, with the ability to tell the story of a design decision clearly to engineers, product managers, and executives.
• You mentor or elevate other designers, even without formal management responsibility.
• You know how to use AI thoughtfully as part of the design process, from discovery and synthesis through to prototyping and product delivery.

• Lead the design of complex journeys across web and mobile, helping members find, understand, and access the right support at the right moment.
• Shape product strategy and roadmap conversations through research synthesis, analytics, concept exploration, and future-state prototypes — connecting design decisions to measurable member, client, and business outcomes.
• Produce high-quality design work across web and mobile experiences, including complex workflows, edge cases, error states, and moments where trust, clarity, and human care matter.
• Explore how AI-enabled, personalised, or data-informed experiences can help members access support in ways that feel useful, transparent, safe, and human.
• Design clear, actionable client-facing experiences that help organisations understand engagement, outcomes, and the value Unmind is creating.
• Build lightweight research and learning practices that help teams understand member and client needs, test assumptions quickly, and make better product decisions.
• Support the evolution of our design system and product patterns at scale, helping strengthen consistency, accessibility, adoption, and craft across the product experience.