National Accountability to Affected Populations (AAP) Specialist IOM
Local Work Rights Required
This employer does not provide visa sponsorship. Applicants must already have the legal right to work in the job location.
This opportunity may still be relevant if you already have work authorization, are a permanent resident, citizen, student or dependant with work rights, or are seeking jobs within Africa.
Role Summary
Join NORCAP as an Accountability to Affected Populations Specialist to enhance accountability and community engagement in humanitarian responses for Syria.
Key Responsibilities
As the AAP Specialist, you will take on the following responsibilities:
- Develop and institutionalise mission-wide AAP systems, procedures, and operational guidance to support consistent, high-quality programming.
- Embed AAP principles and practices across humanitarian, development, and nexus programming to ensure meaningful participation and accountability.
- Co-chair the national AAP Working Group and strengthen collaboration among United Nations agencies, non-governmental organisations, civil society organisations, local authorities, and community-based actors.
- Promote collective approaches and best practices that strengthen accountability and community engagement across the wider Syria response.
- Support the design, development, and implementation of a sustainable, data-driven collective complaints and feedback mechanism (CFM).
- Analyse feedback, perception, and referral data to inform programme quality, decision-making, and accountability outcomes.
- Build the capacity of IOM personnel and partners through mentoring, training, and technical support on AAP approaches and tools.
- Contribute to succession planning by strengthening national capacity and supporting the development of sustainable AAP leadership and systems within IOM Syria.
Minimum Requirements
To excel in this role, candidates should possess the following qualifications and skills:
- Advanced university degree in social sciences, international development, humanitarian affairs, public policy, community engagement, communications, or another relevant field.
- Demonstrated experience designing and implementing Accountability to Affected Populations (AAP) frameworks, community engagement approaches, and feedback mechanisms in humanitarian and/or development settings.
- Strong understanding of interagency coordination processes and experience working collaboratively with United Nations agencies, non-governmental organisations, civil society organisations, and government counterparts.
- Experience establishing or strengthening complaints and feedback mechanisms, data-driven accountability systems, and organisational change processes.
- Excellent facilitation, stakeholder engagement, capacity-building, communication, and relationship-management skills.
- Professional fluency in English is required and Arabic. Please read the attached [terms of reference](https://norwegianrefugeecouncil.sharepoint.com/:b:/s/JDsforNRCPeople/IQBZO3jYOT_ySqDFn-wp4RZzAWMLb--F7-U33Qi6AZHWYHw?e=6TRWwm) for more details before applying.
- Syrian citizenship is a requirement for this role.
Working Conditions
In recognition of your expertise and contributions, we provide the following benefits and opportunities:
- Rewarding work for a renowned global organisation
- Access to a network of humanitarian, peace, and development professionals
- A dedicated Staff Care Unit
- Eligible for consideration for NORCAP membership and future assignments, subject to a successful performance review.
Application Information
Based on what you have read so far, do you think you could be a good fit? If so, please follow these steps and apply!
We look forward to receiving your application!
- When submitting your application, kindly register in English your full employment history and education. Please include your full name as written in your passport. Uploaded CVs alone will not be reviewed.
- NORCAP reserves the right to conduct a full background check on shortlisted candidates.
- Approved Health Certificate will be required prior to contract commencement and assignment.
- Feedback will be given to all applicants within four weeks after the closing of this advertisement.
Eligibility Criteria
This position is limited to Syrian nationals, who have the legal right to work in Syria.
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