Business Operations Lead, Agents

Join Superhuman as a Business Operations Lead in Berlin to drive strategic clarity and operational alignment in a hybrid work environment.

• Partner with your BU’s EPDM leadership team — anchored by the Product leader as the point of the spear — to turn strategy into clear priorities, decisions, and execution plans.
• Plan and Track: run team-level planning, goal-setting, business reviews, and performance tracking connected to company-wide planning cycles, so leaders can focus on decision-making.
• Special Projects: take dedicated ownership of the BU’s most complex, cross-functional initiatives so key efforts have a clear owner and don’t stall.
• Ways of Working: build the rhythms, cadences, documentation, and tooling, so the team isn’t rebuilding its operating infrastructure from scratch each quarter or with each reorg.
• Leadership Extension: represent your leaders in forums, cross-company meetings, and escalation paths as a trusted delegate — not just a coordinator — so key decisions don’t wait on calendar openings.
• Partner across the company with other BUs, Route-to-Market (RTM) teams, and functional experts to have an outsize impact on the trajectory of our organization.
• Facilitate strong information flow up, across, and down the organization to enable fast, informed decision-making in a matrixed, multi-product environment.
• Drive operational readiness for new products, integrations, and cross-functional launches by coordinating planning and enablement across the BU and its RTM partners.
• Independently drive initiatives day-to-day while scoping and partnering with the broader Strategy & Operations team for support on key motions.

• Experience operating at the intersection of strategy, operations, and cross-functional execution, especially in complex go-to-market or enterprise growth environments.
• A strong track record partnering with senior leaders across EPDM, GTM, Revenue, Sales, Finance, and Data to align priorities and turn strategy into execution.
• Proven skill in building operating cadences, governance models, planning rhythms, and decision-making processes that improve clarity, accountability, and speed.
• The ability to lead through influence in a matrixed, multi-product organization, acting as a connective operator across teams and business units.
• Comfort owning ambiguous, high-impact initiatives independently, using data-informed judgment to drive readiness, launches, and business performance.
• Experience working in a matrixed organization.
• Executive presence.
• M&A and acquisition-integration experience.
• Financial acumen.

• • €112K – €157K