Customer Operations Associate

Join Metaview as a Customer Operations Associate in London, driving technical solutions and enhancing customer experience in AI recruitment.

• 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.
• Comfort digging into logs, systems, and documentation to get to root causes,
• Experience translating ambiguous customer issues into clear, structured problem statements and next steps.
• Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations.
• SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work.
• Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders.
• High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets.

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
• Supreme rate-of-learning as we re-orient how the world works with AI.
• High compensation, through cash and equity.
• All the benefits you’d expect and more.