Customer Success Manager (German Speaking)
Role Summary
Join Choco as a Customer Success Manager in London, focusing on customer retention and portfolio management. Native German and English speakers are preferred.
Key Responsibilities
- Own a portfolio of ~70 SMB and mid-market distributor accounts from implementation handover through renewal, driving retention, expansion, and long-term customer success.
- Build trusted relationships with customers, helping them maximise adoption of Choco's solutions and identify opportunities to grow their partnership with us.
- Own commercial outcomes for your portfolio, including renewals, upsell opportunities, and reducing churn.
- Act as the primary strategic partner for your customers, proactively identifying risks, solving operational challenges, and ensuring they achieve measurable business outcomes.
- Partner closely with Product, Integrations, Finance, Marketing, Sales, and Implementation to remove blockers and continuously improve the customer experience.
- Translate customer feedback into scalable product and process improvements as we continue to build our Customer Success function.
Minimum Requirements
- 2-4 years of experience in Customer Success, Account Management, or another customer-facing role where you've owned customer relationships and commercial outcomes.
- Experience managing a portfolio of customers with responsibility for retention, renewals, and growth.
- A builder mindset - you enjoy working through ambiguity, creating scalable processes, and tackling new challenges rather than operating in a highly structured environment.
- Strong commercial judgment and the ability to balance customer needs with business impact.
- Excellent communication skills, with the ability to build trusted relationships and explain technical concepts in a clear, practical way.
- Native in German and English (C1/C2), both written and spoken.
Working Conditions
If you want to work on real problems, take ownership, and raise the bar, we should talk.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
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- Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
- Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
- Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
- In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
- Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.
Eligibility Criteria
Eligible candidates should have experience in Customer Success or Account Management, with fluency in German and English.
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