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Senior Complaints Operations Manager
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Role Summary
Join Lendable as a Senior Complaints Operations Manager in London, a key position driving strategy and leadership in consumer finance operations.
About the Organisation
Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start:
- One of the UK’s newest unicorns with a team of just over 700 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
Minimum Requirements
- Significant experience leading teams within the financial services sector.
- Deep, practical knowledge of FCA regulatory requirements and DISP rules.
- Proven ability to manage and influence key influencers and decision-makers.
- Strong communication skills, both written and verbal.
- A track record of prioritising and delivering in a fast-moving, high-growth environment.
- A self-starter who is willing to dive into the details of the team's work.
- Experience working in the motor industry or handling automotive finance complaints is highly desirable.
- Previous experience in a "unicorn" or rapidly scaling fintech environment.
- Fluency in modern digital tools and an interest in AI-driven operational solutions.
Eligibility Criteria
The job is open, but eligibility for international applicants is not clearly stated.
Exp. LevelNot specified
EducationNot specified
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