Breakdown Advisor (25 Hours)
Role Summary
Detailed description available on the official website.
About the Organisation
We’re looking for a motivated and customer‑focused Breakdown Advisor to join our
high‑performing team at our Stafford Support Centre. In this fast‑paced, 24/7
environment, you’ll play a vital role in ensuring commercial breakdowns are
managed efficiently, professionally, and within established SLA timeframes.
As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you’ll
contribute to a customer‑centric, supportive, and teamwork‑driven culture.
You’ll work closely with colleagues, suppliers, and internal stakeholders to
deliver seamless service, helping to keep our customers on the road. Your
ability to stay calm under pressure, make sound decisions, and prioritise
customer needs will be essential to meeting our ambitious KPIs for service
quality, accuracy, and efficiency.
This role offers a brilliant opportunity to develop your knowledge of our
sector, grow your skills, and contribute directly to the performance and
reputation of our 24/7 Commercial Breakdown Support Centre.
Working / shift pattern for this role: Monday-Friday, ideally 06:00am – 12:00pm,
but open to discussing hours. All shifts will be onsite at our Stafford office.
Site Address: ULM Services, Lakhpur Court, Cavendish House, Staffordshire
Technology Park, Stafford, ST18 0FX
achieving high performance and great outcomes for customers.
focus and delivering consistent results.
promptly when needed.
for the best possible resolution.
Reward & benefits
pension and 20 days annual leave.
development. We help you to own and grow your potential so you can be at your
best in your current role and to support your future career aspirations.
suite of products and services.
offer resources and ongoing support to enhance your wellbeing at work and
active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We'd encourage you to take the wheel and
apply anyway! At Halfords we are committed to creating an inclusive workplace
for our colleagues. We're an equal opportunities employer and proud to welcome
applications from all backgrounds and embrace diversity within our one Halfords
Family.
- Confident communicator with excellent people skills and a genuine passion for
- Thrive in a fast‑paced, and constantly changing environment, maintaining
- Able to interpret and identify key information and escalate critical issues
- Use a logical, customer‑first mindset when making decisions, always striving
- Proactive, resilient, and commercially aware.
- Base salary £25,446 (pro rata for part time) per annum (£12.71 per hour),
- Commitment and dedication to your ongoing personal and professional
- You will have access to a wealth of employee discounts across the Halfords
- Wellbeing and inclusion are at the heart of our colleague experience. We
Key Responsibilities
ensuring a professional, supportive, and solutions‑focused experience at
every interaction.
established SLA timeframes to maintain operational excellence.
effectively, ensuring minimal disruption to customers and operations.
stakeholders to support timely resolutions and strong working relationships.
efficiency, error reduction, and service quality standards.
development to support personal progression.
productivity, workflow management, and overall service delivery improvements.
to unify ways of working across Commercial Fleet Services.
- Deliver outstanding customer service to internal and external customers,
- Respond to breakdown calls promptly and ensure all jobs are managed within
- Use strong initiative and sound decision‑making to resolve issues quickly and
- Engage confidently and professionally with drivers, suppliers, and internal
- Consistently meet and exceed performance KPIs, including job accuracy,
- Maintain a performance-driven mindset, actively participating in training and
- Support your Team Leader with operational priorities, contributing to
- Act as an ambassador for our values, promoting a positive culture and helping
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