Strategic Account Manager

Develop and maintain strong relationships with existing customers, acting as a trusted advisor and strategic partner.

Drive account growth by proactively identifying and pursuing opportunities for additional products, services, upgrades, and expansions.

Lead or participate in quarterly business reviews to understand customer goals, demonstrate value, and identify future opportunities.

Build relationships with key stakeholders across customer organizations and identify relevant contacts for different product areas.

Manage inbound customer requests, including new modules, user additions, upgrades, and service requirements.

Deliver product demonstrations through virtual platforms and on-site meetings when required.

Prepare proposals, pricing, contract updates, and service quotations in collaboration with internal teams.

Partner with consulting and business development teams to uncover new opportunities and support customer success.

Maintain accurate customer data, activities, and account information within CRM systems.

Manage strategic partner and channel initiatives within assigned territories.

Conduct market research, support regional sales activities, and represent the organization at industry events and conferences.

Travel as needed to strengthen customer relationships and support business development activities.

University degree in business, sales, or a related field, or equivalent professional experience.

Minimum of 3 years of experience in sales, strategic account management, business development, or a similar customer-facing role.

Proven ability to build and maintain strong client relationships with a consultative approach.

Experience managing complex accounts and identifying opportunities for growth and expansion.

Strong communication, presentation, negotiation, and interpersonal skills.

Confidence delivering product demonstrations and explaining technology solutions to customers.

Excellent organizational and time management abilities with the capacity to manage multiple priorities.

Ability to work independently while collaborating effectively with cross-functional teams.

Customer-focused mindset with strong business judgment and problem-solving skills.

Experience with software solutions, enterprise technology, or EHS-related platforms is considered an advantage.

Remote working environment with flexibility and autonomy.

One-time home office allowance and monthly internet support.

Competitive health benefits and dental coverage.

Retirement savings plan options.

Annual fitness allowance.

Mental health support, including access to wellness and meditation resources.

Access to learning platforms, internal training programs, certifications, and professional development opportunities.

Opportunity to work in a values-driven, growth-focused, and collaborative environment.

Exposure to enterprise customers and impactful technology solutions.

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