Senior Field Service Engineer (f/m/d)
Role Summary
Join Orbem as a Senior Field Service Engineer in Munich, Germany, where you'll resolve technical incidents and mentor junior engineers while working in a cutting-edge AI-driven environment.
Key Responsibilities
As a Senior Field Service Engineer, you are the senior technical authority in the field for keeping Orbem's systems running reliably, at customer sites and in our own labs. You own the end-to-end resolution of complex, unplanned service incidents from start to finish, acting as the escalation point when others can't crack a problem. You adapt solutions to local site conditions, mentor junior Field Engineers, and help build the maintenance playbooks that don't fully exist yet. You're also fully qualified to guide installation efforts when the team needs additional senior capacity, making you one of the most versatile and trusted members of our Field Operations team.
Trusted to own the technical resolution of complex, high-stakes service incidents from first response through root cause, supplier coordination, and documentation, while serving as the senior technical anchor for the wider Field Operations team across both servicing and installation work.
Working Conditions
- Join a team with 40+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges.
- Stock Options: Share in Orbem’s success.
- Relocation Support: Seamless support for your move to Germany.
- Learning & Development: €1,750 annual budget for personal growth.
- Fitness Membership: Access to Urban Sports Club or Wellpass.
- Childcare Reimbursement: Support for Kita/Kindergarten fees.
- Deutschland Ticket: Full coverage of public transportation.
Requirements
Eligibility Criteria
Applicants should have relevant engineering experience, but specific eligibility for international candidates is not clearly outlined.
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