Senior Customer Support Engineer
Role Summary
Join Fyxer as a Senior Customer Support Engineer to resolve technical issues using your expertise in SaaS support. Apply now for a chance to influence product development.
About the Organisation
Since launching in May 2024 we've grown to $30 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
Minimum Requirements
We're not asking for production engineering experience or a computer science degree. We care what you can do, not how you got there.
- 3+ years in a technical support role within a SaaS or cloud-based company
- API fluency: you can read an API reference, reason about authentication, and say what a 401 rather than a 500 tells you about where the fault sits
- SQL you write yourself: given an unfamiliar schema you work out how the tables relate and write the join unaided
- Comfortable in logs, following a request across services and working backwards from an error
- Strong written communication, particularly to a customer who is unhappy
- Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
- Startup-ready: adaptable, fast-moving, and hands-on
Eligibility Criteria
Eligibility is unclear as no specific visa or relocation support information is provided.
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