Customer Strategy Lead
Role Summary
Join Gen Digital as a Customer Strategy Lead in London, leveraging customer insights to shape growth strategies in a hybrid work environment.
About the Organisation
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.
When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we'd love you to be part of Gen.
Working Conditions
At Gen Digital, we are committed to supporting our employees’ well-being and professional growth. Our comprehensive benefits package for UK team members includes:
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- Health & Wellbeing – Company-paid private medical insurance, dental and vision benefits, plus access to mental health and wellbeing support through our Employee Assistance Programme (EAP).
- Financial Security – A Group Personal Pension Plan with auto-enrolment for eligible employees, together with the opportunity to purchase Gen stock through our Employee Stock Purchase Plan (ESPP).
- Unlimited Paid Time Off – available once statutory annual leave has been used, plus company holidays and a range of leave options to support personal and family needs.
- Tuition Reimbursement – Up to £5,150 per calendar year for job-related accredited courses that support career development within Gen.
- Wellness Reimbursement – Up to $450 per year to cover fitness-related expenses.
- Sustainability Allowance – A $500 annual sustainable home improvement allowance.
- Additional Perks – Access to adoption assistance, family support services, legal assistance plans, and exclusive employee discounts.
Requirements
Eligibility Criteria
The eligibility criteria for applicants is not clearly defined, requiring further review for specifics on international applicants.
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