Implementation Specialist

Detailed description available on the official website.

• Run the implementations for our most strategic customers: work through the plan for each new account, drive the setup, keep it on track, and make sure the customer always knows what happens next.
• Build each customer’s version of Metaview: a lot of this is prompt engineering. You’ll write the instructions that tell Metaview's agents what a great candidate looks like for each role, give the agents context on the company and how it hires, build note templates around the customer's real interview process, and connect Metaview to their ATS and the rest of their stack. You’ll move customers onto the more advanced features once the basics are working.
• Run the trainings: end user sessions, hiring manager onboarding, custom loom videos. Success is sustained and increasing usage from all users across all parts of the platform.
• Watch adoption: spot the teams and users who haven't landed and go back in with targeted training or config changes. You're the customer's first call during the onboarding period, and you know when to pull in the rest of the team.
• Leave things reusable: turn what you build into assets the next implementation can use, and share what you're learning about what makes onboarding land.

• Project management. Not necessarily a previous job title, but one of your real strengths. Comfortable running several implementations simultaneously, each at a different stage with its own milestones, dependencies and stakeholders.
• Product fluency. You like understanding how things work and you're happy in the detail. You'll learn to write a strong ideal candidate profile, work out why a sourcing search is returning the wrong candidates, and teach a hiring manager to get more from an agent. You're comfortable with configuration, integrations, data and prompts, and you use AI on your own work. Metaview experience is a plus, not a requirement.
• Training and behaviour change. You can take a complex product and break it into pieces someone can actually use, you adjust when the room isn't following, and you know a session went well when people are using the thing a week later rather than when they said thanks.
• Hospitality. You sweat the experience. Implementations are tailored to what each customer needs rather than running the same script, and you're easy to have on a call.
• Systems thinking. You instinctively turn a one-off session into something reusable.

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
• Supreme rate-of-learning as we re-orient how the world works with AI.
• High compensation, through cash and equity.
• Your own Ramp card for lunch & dinner whenever you're in the office.
• WFH & learning allowance to set up your own space, plus expense any books/resources/tools you'll need for your role.