Project Manager
Role Summary
Join Sona as a Project Manager to lead enterprise software implementations while ensuring exceptional delivery and customer satisfaction.
About the Organisation
As a Project Manager at Sona, you'll lead the coordination of an Implementation Pod consisting of a Solutions Architect and a Solutions Specialist, and together you'll own a portfolio of enterprise implementations for our customers.
You'll run implementations of Sona's products (HR, Scheduling, Payroll, LMS & ATS) end to end, ensuring delivery meets our scope commitments, budgets and timelines, all while providing an exceptional experience for our customers. You'll partner closely with senior stakeholders from our customers and internally across our Commercial, Product and Customer teams. We're a growing business, so you'll also need to thrive in a fast-evolving environment and be a strong advocate for clarity and communication.
Key Responsibilities
- Lead and deliver projects on time, within scope and budget, maintaining the highest quality standards.
- Manage project risks, dependencies and scope, communicating mitigations and changes clearly to all stakeholders.
- Act as the primary customer advocate, building strong relationships and managing expectations throughout delivery.
- Coordinate internal teams, vendors and customers to ensure successful outcomes and efficient resource deployment.
- Produce clear, consistent documentation and status reports, escalating risks where required.
- Support our Land and Expand approach by driving strong customer partnerships and early value realisation.
- Continuously improve project processes and tools to enhance delivery speed, quality and customer satisfaction.
Minimum Requirements
- Proven success delivering enterprise software implementation projects on time, within budget and scope.
- Excellent communication and stakeholder management skills, including working with C-level executives.
- Strong leadership and collaboration skills, able to influence without direct authority.
- Strategic thinker with strong risk management, planning and prioritisation capabilities.
- Calm, organised and results-driven under pressure, with excellent time management.
- Confident in presenting, reporting and managing multiple complex projects simultaneously.
- Bonus: experience with workforce management or HR software, experience managing customers in a frontline or operationally complex industry.
Working Conditions
Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.
Compensation: £70K – £80K • Offers Equity
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- Salary: £70,000 - £80,000 per annum
- Hybrid working pattern (2+ days per week in our London office, plus customer travel across the UK)
- Share options
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Extra day of leave for every year of service
- Pension contributions matched up to 5%
- Comprehensive health insurance
- Enhanced parental leave & pay
- Salary sacrifice childcare scheme (Workplace Nursery)
- Annual all expenses paid team retreats
- The latest Macbook and equipment budget for your home office
- Professional development budget
- Unlimited free books
- • £70K – £80K • Offers Equity
Eligibility Criteria
Eligibility related to visa sponsorship is not clearly stated in the job description.
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