Principal Technical & Complex Claims Leader
Role Summary
Join Prima as a Principal Technical & Complex Claims Leader in Manchester, leveraging advanced tech to reshape motor claims management.
Minimum Requirements
Senior Leadership: 10+ years of senior leadership experience within the UK Motor Insurance market, either at a large UK insurer, MGA, or InsurTech.
Transofrmation Experience: Demonstrated experience of leading major claims transformation activity, with a proven track record of designing, scaling and/or restructuring Complex Claims functions.
Financial Acumen: Deep expertise in managing multi-million pound Complex Claims portfolios; proven ability to set reserving philosophies, establish appropriate authority limits, and manage the financial levers that drive Loss Ratio performance.
Subject Matter Expertise: Advanced knowledge of all areas of Complex Claims, including Large Loss, Complex Bodily Injury, Credit Hire indemnity strategy, Case Law, Litigation Management.
Entrepreneurial Approach: Demonstrably “can-do” mindset; able to effectively operate within a fast-paced MGA environment.
Tech-forward Mindset: Strong strategic grasp of how advanced technology (including AI, Machine Learning, and Advanced Data Science) can be used to disrupt and reinvent traditional claims handling processes for the better.
People Leadership / Gravitas: Proven ability to lead and inspire a team of ambitious Domain Managers, and Technical Claims Specialists.
Cross-functional Influence: Highly adept at working transversally across different functional areas to drive collaboration and ensure effective progress.
Technology Ways of Working: Extensive experience of working with / alongside software engineers, product managers, and UX designers; knowledge of UK Claims Management platforms.
🏁 Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
🌈 Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think you’re a match? Apply now.
At Prima, we celebrate uniqueness. If you don’t meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at ----- Let’s build the future of insurance, together.
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