Customer Value Lead

Join Omnea as a Customer Value Lead in London, ensuring clients derive value from their services while driving renewals and expansions.

• This isn't a traditional post-sale account management role. Omnea's product is a business transformation, not a point tool, so most of your quota comes from expansion, not just renewal.
• We're not looking for a narrow "Account Manager" background. We want people from GTM roles broadly or from customer-facing roles with heavy commercial/GTM crossover.
• There's no fully built playbook. You'll define the commercial rhythms and processes as you go, working directly with Abs, Ben, and Rebe.
• You'll be as close to the product roadmap as anyone outside Product itself: what you hear from customers directly shapes what gets built next.
• 4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourselfIf you've been in a commercial role, you've worked six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships
• You build rapport, influence people, and drive change, whether with a distinguished exec or a junior operator. You have the gravitas to engage senior leadership, ideally up to CFOs, Legal, or Procurement
• You're comfortable in ambiguity. You don't need a fully built playbook: you'll build it as you go and improve it as you learn. You're organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they're wrong
• You're ambitious, competitive, and care about doing excellent work, with a track record of high performance in whatever you've turned your hand to: sales, academia, sport, or something of your own. You take ownership seriously, and you'd rather work hard on something meaningful than coast on something safe

• Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end-to-end.
• Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi-thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next.
• Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world-class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows.
• Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.