Senior Customer Lead National Security (London)
Role Summary
Join Plexal as a Senior Customer Lead in National Security to forge partnerships and drive business growth in London, blending commercial and government insights.
Key Responsibilities
Your Skills
- Act as account lead for Plexal’s National Security clients located in London and the wider region, ensuring strong, resilient partnerships through the whole life cycle of Plexal’s client engagement from prospecting, proposal development, opportunity identification, and customer satisfaction in project delivery. Demonstrate highly visible presence with existing clients to augment Plexal’s brand and reputation.
- Utilise engagement on client delivery to build highly effective client relationships that support Plexal’s account objectives.
- Drive net-new business in the customer base, leading a campaign of revenue diversification to broaden Plexal’s engagement across the client business units, and landing material value and duration contracts with the customer base.
- Expand partnerships with the NS sector supplier base to deliver new revenue opportunities through partnership and new routes to market for Plexal.
- Work alongside the wider NS and Defence team to develop, refine and market new propositions to Plexal’s NS clients, ensuring that Plexal is able to meet customer requirement and adapts to new opportunities in the NS market.
- Contribute to the strategy and delivery of the NS & Defence team, providing expert insights into customer needs and procurement trends, and supporting NS&D strategic campaigns across the waterfront of client delivery.
- Be a valued contributor to the evolution of Plexal’s GTM function, supporting process improvements and maturation of business development.
- Able to operate autonomously as an individual contributor, delivering against GTM objectives and targets.
- Accountable for personal delivery, and able to work collaboratively in a wider GTM team contributing to overall NS&D objectives.
- Excellent interpersonal skills, able to develop rapport and strong relationships with clients, understand client needs and align Plexal to deliver against them.
- A strategic thinker, able to understand long-term trends in clients and develop credible Plexal propositions.
- A collaborative worker, with a strong bias to supporting and enabling broader teams (both GTM and London-based Plexal colleagues).
Minimum Requirements
Who You AreDue to the nature of this position, our work and our client engagements, the post holder must be willing and eligible to achieve a minimum of SC clearance. Pre-existing SC clearance is welcome.
Why us?As a start-up, we thrive in a dynamic and fast-paced work environment dedicated to empowering innovators. We embrace individuals who leverage technology and creativity to tackle our greatest challenges head-on. We strongly advocate for maintaining a harmonious work-life balance, our goal is to ensure every member of our team can authentically be themselves and live their best lives. We firmly believe that innovation and creativity flourish when we cultivate a diverse workforce, comprising highly skilled individuals with a wide range of perspectives to contribute.
- Experience of working on technology adoption, innovation ecosystems, or organisational change in government, especially National Security.
- Demonstrable success securing and growing contracts valued at £1m+ and/or multi-year engagements.
Working Conditions
Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.
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- Salary: £80,000 - £100,000 depending on skills and experience
- Annual bonus scheme
- A generous pension scheme (with a company contribution of up to 10%)
- Private healthcare, life assurance and critical illness cover
- 25 days holiday plus bank holidays
- Volunteering day
Eligibility Criteria
The opportunity is open to professionals interested in a management role within national security, but visa sponsorship details are unclear.
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