Global Onboarding
Role Summary
Join ElevenLabs as a Global Onboarding owner, leading the new joiner experience in a dynamic AI-focused environment.
About the Organisation
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
First impressions matter - especially at a company growing as fast as ElevenLabs. As our dedicated onboarding owner, you'll be responsible for the end-to-end new joiner experience globally: from the moment an offer is signed to the point a new hire is fully ramped and connected to the company. You'll partner across People, Talent, Finance, IT, and the broader business to design a globally consistent onboarding journey that reflects who we are - high-velocity, ambitious, and caring. This is a systems-building role: you'll create the infrastructure that ensures every new joiner, in every timezone, hits the ground running.
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
- Own the global onboarding program end-to-end - pre-boarding communications, first day experience, first-30/60/90 day frameworks and onboarding feedback.
- Partner with People Operations & IT to ensure all operational onboarding steps (system access, equipment, compliance documentation) are completed seamlessly across every region.
- Collaborate with Leads to build team-specific onboarding guides that complement the company-wide program.
- Design and maintain onboarding materials - welcome tasks, wiki documentation, Leads resources - that stay current as the company evolves.
- Track and analyze new joiner feedback to continuously improve time-to-productivity and early engagement metrics.
Minimum Requirements
We do not require any formal experience, certifications or degrees. Instead we are seeking individuals who can demonstrate impact in fast-moving environments. We do require:
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
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- Demonstrated experience owning or significantly contributing to onboarding programs at a fast-growing company, ideally with a global or multi-regional workforce.
- Strong operational instincts - you enjoy building processes that scale, not just one-off experiences.
- Highly organised with excellent attention to detail; you can manage multiple simultaneous new joiner cohorts without anything slipping.
- Collaborative and empathetic communicator - you understand that great onboarding is as much about how people feel as what they know.
Working Conditions
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
Eligibility Criteria
Eligibility details are not explicitly stated; the position may be unclear for international applicants.
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