Customer Service Advisor (Trade Support )
Local Work Rights Required
This employer does not provide visa sponsorship. Applicants must already have the legal right to work in the job location.
This opportunity may still be relevant if you already have work authorization, are a permanent resident, citizen, student or dependant with work rights, or are seeking jobs within Africa.
Role Summary
Join Checkatrade as a Customer Service Advisor (Trade Support) in Germany, providing essential support to tradespeople while enjoying great rewards.
About the Organisation
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
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- Helping tradespeople get more from Checkatrade, answering calls, chats and emails with care and confidence
- Spotting how to add value, guiding members towards tools, features or upgrades that support their goals
- Solving tricky issues, listening carefully, thinking critically, and using sound judgement to resolve concerns
- Working cross-functionally, escalating the right cases and collaborating with other teams to get things sorted quickly
- Sharing feedback, helping us improve the way we support our members, reduce repeat contact, and build trust
- Experience in customer service, ideally in a membership or B2B environment
- Excellent communication skills, clear, calm and compassionate, even in tough conversations
- A logical, problem-solving mindset, you work through issues methodically and keep things fair
- Confidence working at pace and adapting to change
- Tech-savviness, you're comfortable using systems like Salesforce Service Cloud, GSuite and AI-powered tools
Requirements
Eligibility Criteria
This position is not open to visa sponsorship applications, limiting eligibility to candidates with existing work authorization.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
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