Lead Software Engineer – Kraken Utilities (OSS / Telco Integrations)
Role Summary
Join Kraken as a Lead Software Engineer to develop innovative utility integration technologies and influence the future of energy management.
About the Organisation
Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management—covering billing, CRM, meter data, and intelligent customer communications.
We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities.
Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries—solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing.
We are in a rapid growth phase, with clients including:
Severn Trent, Leep, Portsmouth Water, Essential Energy, TalkTalk, and Cuckoo, and a global team of 120+ people.
Minimum Requirements
- We’re looking for an empathetic leader who enjoys solving complex system problems.You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team.
- You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working
- This role will involve line management duties, as well as being hands on and close to the code.
- You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review.
- Work with other engineering teams and external engineering teams regularly
- Work with client delivery to help prioritize, deliver and maintain work required by clients.
- Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents.
- Experience building SDKs or APIs for other developers
Eligibility Criteria
The eligibility for this position is unclear, and there is no specific statement regarding the availability of visa sponsorship.
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