Credit Hire / TPPD Handler
Role Summary
Join Marshmallow as a Credit Hire / TPPD Handler in London, managing claims with a focus on efficiency and customer communication in a flexible hybrid work model.
About the Organisation
The Settlement team manages third party damage and credit hire claims and plays a key role in delivering fair, efficient and commercially sound outcomes. We work closely with policyholders, witnesses, third party insurers and wider claims teams to resolve cases quickly and make sharper decisions for customers. Day to day, the team investigates claims, assesses liability and indemnity, and keeps cases moving with clear communication and strong judgement. It’s a team built for people who want more autonomy, more pace and more opportunity to improve how claims work.
Minimum Requirements
- You balance commercial judgement with a customer-focused approach.
- You make decisions confidently and know when to escalate for another view.
- You stay organised and prioritise well when managing multiple cases at pace.
- You look for better ways of working and support wider team goals, not just your own caseload.
Working Conditions
- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year
Eligibility Criteria
The listing does not clarify eligibility for international applicants, including from Africa.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
Check if You Qualify
Upload your CV to compare it against this specific opportunity. You can still apply even if improvements are recommended.