Founding Implementation Lead (NHS)
Role Summary
Join Heim as the Founding Implementation Lead, shaping the future of community nursing in the UK by leading NHS software deployments.
About the Organisation
Community nursing is one of the most complex operational environments in healthcare, and one of the least well equipped for it. A caseload scattered across an entire geography. Patients in high-rises, care homes, rural cottages, living rooms. Nurses driving between them with a bag, a list that is sometimes still on paper, and no way to signal when the day has stopped being deliverable. Above them, operational leaders trying to understand what is happening in the field from a spreadsheet that was out of date before it was opened.
That is what we are changing at Heim.
We believe care belongs in the home, and that the shift away from hospital-based care has already started. Our mission is to expand access to in-person clinical care at home by giving the community workforce technology that makes their days simpler, more manageable and more rewarding. We have built an AI-native ecosystem that handles the scheduling and logistics of community care, and we are working through every non-clinical touchpoint until the admin is gone.
To date, our technology has powered a network of 400+ practitioners to deliver around 40,000 appointments, and our algorithms have been shown to give back up to a third of the working day for clinical care. We are growing fast across the NHS and social care, where services are being asked to hit productivity targets using the tools they already have. We give community teams workforce intelligence through Heim Insights, alongside the most capable suite of AI-native productivity tools built specifically for care outside hospital.
Minimum Requirements
You have 4 to 6 years leading complex implementation, deployment or transformation work, from a consulting or start-up background. You have been an engagement, deployment or implementation lead already and have delivered software into healthcare providers, ideally the NHS, and you know what it takes to get clinical teams to genuinely adopt something new. You are comfortable writing your own playbook and turning what you learn into a repeatable engine as we sign more partners.
Working Conditions
- Salary of £55,000 to £70,000 depending on experience, with eligibility for equity options at the end of your probation period and a performance based bonus.
- 33 days' holiday (25 days plus 8 bank holidays).
- An extra day off for your birthday, or the nearest weekday.
- Regular socials, team trips, meals and an annual company retreat.
- Direct ownership of the most important deployments in the company, working closely with our founders and the team building the product.
- Hybrid working from our Shoreditch office, with regular travel to NHS partner sites.
Application Information
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- This role is urgent, so we are moving quickly. Please include your availability to start.
- Application. Send us your profile, tell us why you are a great fit for this role, and confirm when you could start.
- Screening. CV screening video call.
- Case study. In-person presentation, so we can see how you think, communicate and interact.
- Culture fit. In-person conversation with a founder and members of the team.
Eligibility Criteria
No explicit eligibility statement present; job likely open to international applicants.
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