Scrum Master Consultancy Services

Church World Service (CWS) is committed to supporting vulnerable populations, refugees, and displaced individuals. To enhance case management, service delivery, and client empowerment, CWS is developing a dedicated software application designed to streamline workflows, secure data, and improve communication between case managers and clients.

CWS Africa is undertaking a strategic enhancement of the Case Status platform to improve engagement, communication, document management, case visibility, scheduling, reporting, and service delivery while ensuring compliance, security, and operational effectiveness.

For consistency, this document refers to the enhanced Case Status platform as “the platform” and refers to

CWS Africa program teams as “Programs.” The platform will support secure handling of personally identifiable information (PII), enhance self-service capabilities, improve Programs operations, and strengthen collaboration between Programs and Information Technology.

The project will follow a structured and governed approach covering requirements management, solution design, development oversight, testing, training, implementation, and operationalization of the enhanced platform.

The solution must be secure, scalable, auditable, and compliant with applicable regulatory and organizational requirements, including minimum National Institute of Standards and Technology (NIST) 800-53 Rev. 4 security and privacy expectations.

To support successful delivery, CWS Africa seeks an experienced Project Manager consultant to coordinate collaboration between Programs and the IT software development team, with the target of achieving a fully operational solution by March 2027.