Account Manager
Role Summary
Join Kota as an Account Manager, driving growth and strengthening relationships for embedded insurance partners across new markets.
About the Organisation
Kota is reimagining insurance and retirement benefits for the modern workforce. Through our two flagship products, Kota Platform, the first fully integrated benefits platform, and Kota Embed, our embedded insurance solution, we're making benefits more accessible, valued, and global.
Today, we power benefits for tens of thousands of employees at Europe's most forward-thinking companies, including Carwow, Tines, Zoe, and Remote. Founded in 2022, we've raised more than €20M from leading investors like EQT Ventures, Eurazeo, Northzone, and Frontline, along with founders and executives from Workday, Remote, Personio, OpenAI, and more.
Key Responsibilities
- Drive client growth: expand usage across new countries, product modules and eligible populations, and build clear account plans, forecasts and expansion roadmaps.
- Spot upsell and expansion triggers early, then coordinate internally to execute them.
- Own strategic relationships as the primary contact for post-launch Embed clients, building multi-level relationships across their Product, Ops and Commercial teams.
- Run structured QBRs that align stakeholders and drive long-term partnership value.
- Own client-level escalations (not consumer queries), coordinating resolution across Product, Integrations, Expansion & Benefits, and Embed Operations, and keeping clients informed through issues or delays.
- Track account performance across revenue, lives, satisfaction and operational health, surfacing trends and risks early and turning them into clear action.
- Champion the voice of the client: distil feedback into insights for Product, Expansion and Ops, and help shape the Embed partnership model and lifecycle as we scale.
Minimum Requirements
- 4+ years in account management, partnerships, customer success or a similar client-facing role.
- Strong relationship builder, confident with senior stakeholders.
- Commercially minded: comfortable with basic forecasting, spotting opportunities and supporting commercial conversations.
- A proactive operator who creates clarity where there isn't any and thrives in fast-paced, high-growth settings.
- Highly organised and calm under pressure, able to manage multiple clients at pace.
- Can simplify complexity for clients and internal teams alike.
- Able to understand how API-driven or embedded products work (no deep technical knowledge needed).
- Experience in health insurance, benefits, EOR/GP or SaaS/fintech is a plus.
Working Conditions
Find more English Speaking Jobs in United Kingdom on Arbeitnow
- Health Insurance via Kota (€1,800 toward a plan of your choice)
- Workplace Pension with matched contributions up to 5% via Kota
- WFH stipend to support your home office
- Generous Paid Time Off, work hard and recharge fully
- Annual company-wide offsite + dedicated team offsite
Eligibility Criteria
Eligibility for this role is unclear based on the job description.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
Check if You Qualify
Upload your CV to compare it against this specific opportunity. You can still apply even if improvements are recommended.