Business Operations Associate

Join Motorway as a Business Operations Associate in London, focusing on B2B operations and enhancing dealer experiences in a dynamic environment.

• Enhance the Dealer Post-Sale Experience: Identify operational and commercial improvement opportunities across our Dealer journey, dedicating significant focus to elevating our transport (Motorway Move) and payments (Motorway Pay) products and services.
• Drive Stickiness and Retention: Identify friction points in the dealer journey and execute improvement strategies to boost platform stickiness and directly reduce cancellation rates.
• Spearhead AI and Automation: Streamline operational workflows by embedding AI to handle routine tasks, taking license to explore creative ways to use AI tools to build faster, leaner, and better operational frameworks.
• Innovate Novel Post-Sale Areas: Beyond Move and Pay, research, test, and implement new improvements and services that deliver continuous value to our dealers.
• Lead Cross-Functional Projects: Drive projects from idea through to implementation, partnering with teams across Sales, Product, Engineering, Marketing, Finance, and external partners.
• Data-Driven Analysis: Analyse operational, financial, and product data to diagnose problems, inform prioritisation, and uncover opportunities to improve dealer retention, CX, and efficiency.
• Define Metrics & Action Plans: Develop clear business cases, success metrics, and tracking frameworks for initiatives while translating complex operational problems into actionable plans for key stakeholders.
• Operate with High Ownership: Drive change with a high degree of ownership, pace, and adaptability in a fast-moving and ambiguous environment.

• High Agency & Problem Solving: Strong problem-solving ability with high agency, thriving in an environment with a wide span of control and proactively diving deep into ambiguous problems.
• B2B / Dealer Empathy: A strong understanding of the complexities of B2B relationships and empathy for dealer workflows to build better post-sale experiences.
• Strategic & Analytical Mindset: Experience analysing data to look at the big picture and identify high-opportunity areas.
• Track Record of Execution: A proven track record of driving cross-functional initiatives or projects from idea through to delivery in a fast-moving environment.
• Clear & Structured Communication: The ability to structure ambiguous problems and simplify complex operational topics into clear, digestible written and verbal communications for leadership and stakeholders.
• Tech-Forward & AI-Curious: An eager approach to learning and experimenting with emerging AI tools to automate workflows, analyse problems, and improve productivity.
• Adaptable Team Player: Comfortable collaborating across Sales, Product, Marketing, and Leadership teams to ensure operational improvements align seamlessly with company goals.