On Holiday Support Agent
Role Summary
Join loveholidays as an On Holiday Support Agent, helping customers resolve issues while traveling in a cross-cultural team environment.
About the Organisation
At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation. Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays.
You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe, you'll be part of a fun-loving international community achieving great things together.
The On Holiday Support team helps customers resolve issues that arise while they are away. This can include transfer problems, accommodation concerns, supplier issues, flight disruption and other unexpected situations that may affect a customer’s holiday.
Customers may contact us when they are tired, worried, frustrated or unsure what to do next. Our role is to listen, understand what has happened and take ownership of finding the most appropriate resolution.
You will be part of the UK On Holiday Support team and report to an On Holiday Support Team Leader. You will also work closely with colleagues in our offshore partner team and with suppliers and internal departments across loveholidays..
Our teams are split across the UK and our offshore partner, so being comfortable working cross-culturally is important. We welcome applications from candidates based in London and the surrounding areas. As this role requires some attendance at our London office, applications from candidates with a commute of more than 2 hours each way will not be considered.
Working Conditions
Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
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- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Enhanced maternity/paternity leave
- Cycle to work scheme, season ticket loan and eye care vouchers
Requirements
Eligibility Criteria
Candidates are encouraged to apply, but the specific eligibility for international applicants and visa needs is not clarified.
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