Director of Operational Planning & Value Realisation
Role Summary
Zilch is hiring a Director of Operational Planning & Value Realisation to oversee service operations and drive operational efficiency in the UK.
About the Organisation
We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.
We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.
Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?
The Director of Operational Planning & Value Realisation is responsible for the commercial stewardship of Service Operations.
The role provides executive ownership for the planning, analytical and commercial disciplines that ensure operational investment, AI adoption, workforce strategy and transformation activity translate into measurable improvements in customer outcomes, operational efficiency and financial performance.
Working alongside Operational Excellence, the Director ensures Service Operations not only creates value through continuous improvement, but consistently realises that value through disciplined planning, commercial governance and operational optimisation.
Working Conditions
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- Pension scheme.
- Death in Service scheme.
- Income Protection.
- Permanent employees enjoy access to our Share Options Scheme.
- 5% back on in-app purchases.
- £200 for WFH Setup.
- Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday
- Casual dress code.
- Workplace socials.
- Healthy snacks.
Requirements
Eligibility Criteria
Candidates should have a strong background in operational planning and commercial governance, but specific eligibility for international applicants is unclear.
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