Technical Support Specialist
Local Work Rights Required
This employer does not provide visa sponsorship. Applicants must already have the legal right to work in the job location.
This opportunity may still be relevant if you already have work authorization, are a permanent resident, citizen, student or dependant with work rights, or are seeking jobs within Africa.
Role Summary
Join Absorblms as a Technical Support Specialist, providing top-notch support for clients in a remote working environment.
Key Responsibilities
- Resolving the issues through phone, chat, and email communication channels in a fast paced environment.
- Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.
- Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.
- Manage customer expectations regarding estimated response times for issue resolution.
- Extensively research and document customer technical issues.
- Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed.
Minimum Requirements
- 1 + years’ experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)
- Basic understanding of core web components.
- Exceptional attention to detail.
- Proven time-management capabilities.
- Excellent communication (both written and verbal) and active listening skills.
- Ability to grasp technical concepts and explain them in simple term.
- Previous LMS/E-Learning experience.
- Technical documentation experience.
- Zendesk, MSSQL, Jira, Confluence experience.
- Previous experience working with remote teams.
- Fluency in other languages (would be a bonus but not required)
Working Conditions
- Fully remote-first work with flexible work arrangements 🏡
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘
- New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦
- Endless opportunity for career growth and internal mobility 🌱
- Employee driven DE&I programs 🫶
Eligibility Criteria
Eligible applicants must have legal rights to work in the UK, as no visa sponsorship is provided.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
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