Operations Manager - New Partner Experience
Local Work Rights Required
This employer does not provide visa sponsorship. Applicants must already have the legal right to work in the job location.
This opportunity may still be relevant if you already have work authorization, are a permanent resident, citizen, student or dependant with work rights, or are seeking jobs within Africa.
Role Summary
Join Deliveroo as an Operations Manager in Manchester, leading operational teams to enhance performance and deliver strategic frameworks.
About the Organisation
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
Key Responsibilities
Operational Leadership & Team Management
Strategic Planning
Stakeholder Engagement & Communication
- Guide daily activities across operational functions, ensuring service excellence, adherence to performance targets, and seamless cross-team collaboration
- Championing change and leading on identifying new ways of working in collaboration with other Deliveroo functions to ensure we have the right tools and content to support our agents in delivering the right partner outcomes
- Coach, mentor, and develop team members, cultivating an inclusive and accountable environment focused on continuous improvement.
- Define and translate medium to long-term strategies into actionable business plans that drive commercial objectives—such as revenue growth, profitability, and efficiency.
- Monitor KPIs and financial metrics, using insights to adjust processes, manage risk, and support strategic decision-making and effective planning processes
- Collaborate with senior leadership to align commercial strategy with operational capabilities and resource allocation
- Drive transformation and continuous improvement initiatives, integrating new technologies and operational models that support commercial targets.
- Communicate strategic plans, performance trends, and operational insights to executive teams, commercial partners, and frontline staff
Minimum Requirements
- Minimum 3 years of experience in function that is focused on driving performance improvements
- Minimum 5 years in people leadership roles
- Experience working within Contact Centre environments
Eligibility Criteria
This position is based in Manchester and does not offer visa sponsorship. Applicants must have the legal right to work in the UK.
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