Founding Customer Support Engineer
Role Summary
Join comstruct as a Founding Customer Support Engineer in Munich, Germany, where you'll ensure customer integrations run smoothly and support product enhancements.
About the Organisation
comstruct is building the agentic workforce for European construction. Our agents turn paper delivery notes, fragmented invoices and offline supplier decisions into structured, real-time data and live decisions, embedded inside the largest contractors in Europe and the US. To accelerate this journey, we secured a €12.5M seed financing round from 20VC and Google Ventures, along with top European investors.
comstruct builds AI agents for construction. Our platform automates the entire flow from the bill of quantities to the fully verified invoice: RFQs and supplier matching, bid comparison and negotiation, framework contracts and orders, digital delivery notes, invoice verification and sustainability reporting. We're looking for exceptional talent to help us bring this to an industry that still runs most of it by hand.
As our Founding Customer Support Engineer you own what happens after go-live: you keep our customers' integrations running and their teams using comstruct every day.
When a delivery note doesn't map to the right project, a 3-way match fails, or data stops flowing from a customer's SAP, you own the problem end to end. You dig into logs, APIs, and data flows to find the root cause, prepare and ship smaller pull requests yourself, and work closely with engineering on more complex fixes. When you're not deep in a technical problem, you're on calls with customers, making sure the teams that went live keep using comstruct in their daily work.
You're the person the customer calls when something breaks and the one who makes sure it doesn't break again. Inside comstruct you're the voice of the customer: you spot the feature gaps that surface in real use and prioritize with the Product Engineering team which ones get built.
The deeper you get into how the product works and where it falls short, the more the door opens to move into a Forward Deployed Engineer or Product Engineering role and ship those fixes and features yourself.
Working Conditions
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- A path into building: This role is a launchpad. As you learn how customers use the product and where it breaks, you can grow into a Forward Deployed Engineer or Product Engineering role and build the fixes and features yourself.
- Real ownership, twice over: Equity options on top of a competitive salary and the freedom to own your work and build things from the ground up, not execute someone else's plan.
- Learn from the best: Direct mentoring from our Co-founder & CTO Dominik Brosch, plus access to engineering mentors through our network with Google Ventures and 20VC.
- Build at the frontier: Early access to the latest LLMs and SDKs, any AI productivity tools you need and top-notch hardware.
- Invest in yourself: A dedicated development budget for certificates, conferences and everything that makes you grow with the company.
- Feel at home: Relocation support for your move to Munich, daily dinner options with the team, Wellpass subscription and yearly offsites - the last ones took us to Mallorca, Italy and Portugal.
Requirements
Eligibility Criteria
The role is aimed at those who can manage customer integrations and support within the construction tech sector, with no specific eligibility mentioned for applicants from Africa.
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