Case Manager Lead

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

OCG is strengthening its institutional safeguarding capacity. As part of this evolution, the former Abuse and Behavior Unit will become the Safeguarding Unit, reflecting MSF’s commitment to the four pillars of safeguarding: prevention, detection, reporting, and response.

The Safeguarding Unit will be reinforced by two Safeguarding Advisors and a Case Management Lead. The Safeguarding Advisors will provide technical expertise and support departments in developing policies, tools, and solutions that advance safeguarding objectives.

The Case Management Lead is responsible for ensuring the timely, effective, and high-quality management of complaints and reports received by the unit concerning allegations of abuse against persons, as well as fraud and corruption.

The Case Management Lead oversees the day-to-day administrative case management related to alerts and complaints received by the organisation. This role ensure that MSF Standards of Case Management are followed and all reports concerned are addressed with professionalism and in a timely manner. The role includes directly managing reporting and complaints, while overseeing and providing guidance to the case management team to ensure the timely, consistent, and high-quality handling of all cases. This role serves as a key liaison between internal and external stakeholders, facilitating communication and collaboration throughout the case management process to ensure its timely and successful completion. This role involves prioritising the investigation work of the case manager teams and providing strategic and technical guidance to support effective case management decision making.