Technical Program Manager, Enterprise Applications

Join the International Rescue Committee as a Technical Program Manager to support IT projects and enhance systems like ServiceNow in response to humanitarian crises.

• Excellent project management skills, with a demonstrated track record of applying program management principles, practices, and techniques to technical projects with strong results orientation.
• Experience managing system enhancement and data integration projects
• Facilitate agile scrum duties including sprint planning, daily stand-ups, backlog grooming, and retrospectives.
• Experience using project management software tools, such as Jira, Monday.com, and MS Azure DevOps, to effectively lead, manage, monitor, and control project activities.
• Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle, including requirements gathering, design, build, testing, and deployment.
• Working knowledge of system architecture and data flows sufficient to translate business requirements into technical specifications and communicate effectively with engineers and architects.
• Ability to develop positive partnerships with both the technology and business user communities. Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
• Excellent verbal and written communication skills—ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
• Independent and resourceful—able to identify unique solutions to address complex technical challenges with limited guidance.
• Excellent skills in productivity and diagramming software (Microsoft PowerPoint, Excel, Visio, and other tools) and experience crafting high-quality technical work products.
• Document and analyze technical and organizational needs across multiple departments and translate them into program actions and requirements.
• Manage cross-system dependencies, integration risks, and mitigation plans across concurrent enhancement and integration workstreams.
• Support vendor and third-party integration partners, ensuring delivery meets IRC's data quality, security, and compliance standards.
• Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans.
• 3-6 years demonstrable related work experience managing technical projects, system enhancements, and/or data/system integrations.
• Experience with program/project management tools (e.g., Jira, Monday.com, Trello, Microsoft Planner).
• Strong ability to enforce Agile methodologies through a Scrum Master role.
• Experience working with highly technical resources, including developers, architects, and data engineers.
• Working familiarity with system integration concepts and enterprise application platforms.
• Ability to build and maintain high-quality technical documentation.
• Ability to lead, manage, and be flexible to change course through ambiguity.
• Strong track record of effectively communicating advanced technical concepts to partners and team members with varying levels of technical expertise.
• Self-starter and a critical thinker who can work independently and drive projects forward.
• The ability to learn global humanitarian aid programming (e.g., supply chain, grant proposals, program design, procurement) quickly. Prior global NGO experience preferred.