Case manager - North-West Syria
Local Work Rights Required
This employer does not provide visa sponsorship. Applicants must already have the legal right to work in the job location.
This opportunity may still be relevant if you already have work authorization, are a permanent resident, citizen, student or dependant with work rights, or are seeking jobs within Africa.
Role Summary
Islamic Relief is hiring a Case Manager in North-West Syria to provide case management and psychosocial support for survivors of gender-based violence.
Key Responsibilities
- Implement case management for survivors of gender-based violence and children, including needs assessments, psychosocial support, development of safety and care plans, follow-up, and referrals.
- Ensure a survivor-centered approach is applied across all activities, maintaining confidentiality and respecting survivors’ decisions.
- Coordinate efforts with the psychosocial supporter in the center to ensure integrated service delivery.
- Supervise individual and group psychosocial support sessions and follow up on related reports.
- Provide specialized individual services to adolescent girls, women, and children, including assessment, emotional support, and risk awareness.
- Conduct awareness sessions for women, men, girls, and boys, and develop appropriate session materials.
- Identify, assess, document, and refer high-risk cases to relevant service providers.
- Provide information to beneficiaries about available social services and how to access them.
- Oversee and document case files within the protection information management system, ensuring secure and confidential storage (paper-based or electronic).
- Contribute to the development of weekly and monthly plans for the technical team, including educational, recreational, and psychosocial activities.
- Participate in weekly case management meetings and follow up on challenges and achievements.
- Maintain continuous coordination with other teams and service providers to ensure effective referrals.
- Provide regular reports to the direct supervisor on activity implementation and case progress.
- Document best practices, lessons learned, and case studies.
- Contribute to the development and updating of program activities based on field needs.
- Perform any other duties assigned by the direct supervisor.
Minimum Requirements
- A university degree or a diploma from an intermediate institute in social sciences, psychological counseling, or any related field.
- Minimum of two years of experience in humanitarian work, particularly in case management, psychosocial support, and protection.
- Strong knowledge of humanitarian standards and community-based and survivor-centered protection approaches.
- Ability to work under pressure and within a team.
- Priority will be given to candidates residing in the areas of operation.
Eligibility Criteria
Eligible candidates should have a degree in social sciences or related fields, with experience in humanitarian work, particularly in case management and psychosocial support.
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