Sr. Account Director
Local Work Rights Required
This employer does not provide visa sponsorship. Applicants must already have the legal right to work in the job location.
This opportunity may still be relevant if you already have work authorization, are a permanent resident, citizen, student or dependant with work rights, or are seeking jobs within Africa.
Role Summary
Join Bandwidth as a Sr. Account Director in London, where you'll develop strategic relationships and opportunities in the contact center technology ecosystem.
About the Organisation
At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
We're experts who speak like humans. Ready to build what's next? #JoinTheBand
Key Responsibilities
- Acquire and develop strategic relationships across the MSP and CCaaS partner ecosystem, strengthening Bandwidth's position within the contact centre technology landscape.
- Engage with platform providers, MSPs and system integrators to ensure Bandwidth's voice and messaging capabilities are embedded within the technologies powering modern customer engagement.
- Identify and develop enterprise opportunities shaped through partner ecosystems, working collaboratively with MSPs and platform partners to support customer adoption.
- Help expand Bandwidth's presence and brand recognition within the European contact centre ecosystem, particularly across CCaaS and AI-driven customer engagement platforms.
- Shape and progress complex opportunities involving multiple stakeholders across partner organisations and enterprise customers.
- Develop and maintain a strong pipeline of ecosystem-influenced opportunities, ensuring clear visibility into deal progression and forecast health.
- Collaborate closely with internal teams across product, marketing and sales to support partner engagement and market expansion.
- Provide ecosystem insight and market feedback to help refine Bandwidth's partner strategy and routes to market across Europe.
Minimum Requirements
We are seeking a seasoned commercial professional with deep experience across the contact centre and communications technology ecosystem.
The successful candidate will bring established credibility with MSPs, platform providers and enterprise stakeholders, along with a strong understanding of how enterprise opportunities are developed both directly and through partner-led routes to market.
Crucially, the ideal candidate will arrive with a demonstrable network across the relevant partner ecosystem, enabling immediate engagement with key MSPs, platform partners and enterprise stakeholders. This individual will be comfortable operating in complex partner environments, opening strategic conversations and building momentum from the outset.
This role is ideal for someone who enjoys working across ecosystems, building trusted relationships and shaping opportunities alongside partners, while maintaining the enterprise credibility required to influence large customer engagements.
- Experience working within customer experience, CRM or contact centre ecosystems.
- Familiarity with enterprise CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot or similar technologies.
- Understanding how AI, CCaaS and communications infrastructure intersect to support modern customer engagement journeys.
- Experience working closely with MSPs or system integrators supporting CCaaS platforms such as Genesys, Cisco, Five9, Zoom, RingCentral or similar ecosystems.
Eligibility Criteria
This position requires applicants to have a legal right to work in the UK, and visa sponsorship is not available.
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