Implementation Manager UK&I
Role Summary
Choco is seeking an Implementation Manager in London to lead onboarding and implementation of food distributors, ensuring successful adoption of their SaaS platform.
About the Organisation
- Join a high-performing, ambitious implementation team with real ownership and impact.
- Help to build and refine implementation playbooks, processes, and cadences — not from zero, but at a pivotal scaling moment.
- See clear impact from your work, measured by customer success rather than vanity KPIs.
- Work on a product with purpose and proven traction, driving meaningful adoption in an underserved industry.
- Be part of a culture that values ownership over ego — transparent, collaborative, and execution-focused.
Key Responsibilities
- Own the end-to-end implementation lifecycle from post-sale handoff through go-live and Customer Success transition
- Drive structured onboarding and implementation programs, ensuring milestones are met and timelines stay on track
- Act as the primary point of contact for customers throughout the implementation journey and manage project scope, timelines, risks, and dependencies across multiple concurrent implementations
- Lead customer kickoff meetings, onboarding sessions, and structured training
- Coordinate cross-functional collaboration across Sales, Customer Success, Product, and Solution Engineering
- Support customers with technical integrations including APIs or ERP systems where required
- Identify risks early, remove blockers, and drive mitigation plans to ensure successful launches and track implementation performance metrics such as time-to-go-live and time-to-first-value
- Contribute to scalable onboarding frameworks including templates, documentation, and implementation playbooks
Minimum Requirements
- 2-3+ years of experience in SaaS implementation, customer onboarding, project management, or similar roles
- Experience managing multiple customer projects simultaneously with clear delivery outcomes
- Strong stakeholder management and customer communication skills, followed by an ability to bring structure and clarity to complex or fast-moving environments
- Proactive mindset with strong ownership and problem-solving ability
- Experience working with cross-functional teams such as Sales, Product, Engineering, and Customer Success
- Familiarity with APIs, ERP systems, or technical integrations
- Comfort operating in a fast-growing startup or scale-up environment
- Fluent English (C1/C2)
Working Conditions
If you want to work on real problems, take ownership, and raise the bar, we should talk.
Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
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- Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
- Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
- Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
- In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
- Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.
Eligibility Criteria
The eligibility for this role is unclear, with no specific mention of work sponsorship or eligibility for international applicants.
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