Operations Manager, Product & Engineering
Role Summary
Join Sierra as an Operations Manager in London, driving Product & Engineering operations with a focus on process improvement and cross-functional initiatives.
About the Organisation
At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Key Responsibilities
- Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives
- Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity
- Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned
- Coordinate cross-functional initiatives that span Product, Eng, Design, Brand, Sales, and Ops teams—driving alignment, timelines, and accountability
- Partner with product, eng and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution
- Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes
- Build our internationalization operations playbook and continuously improve it so we can scale with quality and intention
Minimum Requirements
- 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company
- Proven track record building and scaling operational processes from scratch
- Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations
- Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels
- Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick
- Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus
Working Conditions
We want our benefits to reflect our values and offer the following to full-time employees:
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
Eligibility Criteria
Eligible candidates with 6-8+ years of experience in operations, particularly those with a focus on product management in tech-driven environments.
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