Divisional Operations Manager
Role Summary
Join Allied Integrated Management as a Divisional Operations Manager in Liverpool, Australia, leading operational excellence across Facilities Management.
About the Organisation
Allied Integrated Management is a leading national provider of integrated facility services, delivering innovative and tailored solutions across New South Wales, Queensland, Victoria, the Australian Capital Territory, and Western Australia.
Through our Facilities, Security, Pest Management, Traffic, Civil, and Indigenous divisions, Allied supports a diverse portfolio of clients across commercial, retail, industrial, government, education, healthcare, and infrastructure sectors.
Our success is built on strong client partnerships, operational excellence, and a people-first culture. More than 70% of our clients engage Allied across multiple service lines, demonstrating our commitment to long-term relationships and integrated service delivery.
As our Facilities Management division continues to expand nationally, we are seeking an experienced and commercially focused Divisional Operations Manager to lead operational performance, client engagement, business growth, and service excellence across our Facilities portfolio.
Key Responsibilities
- Lead the day-to-day operations of the Facilities Management division across multiple states and client portfolios.
- Ensure all contracts are delivered in accordance with client requirements, KPIs, SLAs, budgets, and company standards.
- Develop and implement operational strategies that drive efficiency, productivity, service quality, and profitability.
- Monitor workforce planning, resource allocation, subcontractor performance, and operational risk.
- Develop and maintain strong relationships with existing clients, stakeholders, landlords, centre managers, and industry partners.
- Conduct regular client meetings, business reviews, and site inspections.
- Ensure client expectations are consistently exceeded through proactive communication and service delivery.
- Identify opportunities to enhance services and strengthen client partnerships.
Minimum Requirements
- Minimum 5 years' experience in a senior facilities management, operations management, contract management, or service delivery leadership role.
- Demonstrated experience managing cleaning, maintenance, grounds, or integrated facilities services.
- Proven experience managing multi-site and geographically dispersed operations.
- Experience in client relationship management, contract management, and business development.
- Qualification in Business, Facilities Management, Project Management, Construction Management, or a related discipline.
- Strong understanding of WHS legislation, risk management, and compliance frameworks.
- Australian Permanent Residency or Australian Citizenship.
- Current and unrestricted Driver Licence.
- National Police Check.
- First Aid Certificate (or willingness to obtain).
- Ability to travel interstate as required.
- Ability to obtain client-specific clearances and licences where required.
Application Information
If you’re a motivated, dependable individual looking to be part of a supportive and growing company, we invite you to join Allied Facilities Management and contribute to our reputation for delivering quality, safety, and service excellence.
Eligibility Criteria
Eligibility details for applicants, especially international, are unclear.
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