Application Support Analyst
Role Summary
Join Zilch as an Application Support Analyst, contributing to innovative fintech solutions while supporting business applications and driving efficiency.
About the Organisation
We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay.
We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers.
Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us?
Key Responsibilities
- Working closely with other teams to understand their application needs, help them select best platforms, provision and support them.
- Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform.
- Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds.
- Building relationships with our application suppliers, working with them to resolve bugs and request new features.
- Continually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas.
- Designing and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way.
- Working with our data to ensure we store and process information securely and effectively.
- Working in an agile environment on systems which are critical for our customers.
- Assist in ad-hoc technology support and technology related duties.
Minimum Requirements
- Experience working in or supporting Operations/Customer Service teams.
- Experience supporting Intercom or similar customer service platforms.
- Experience implementing and supporting business applications such as CRM and ERP systems.
- Experience supporting telephony systems (like Aircall, Amazon Connect, Ujet).
- SQL and/or Python scripting.
- Usage of low-code integration/automation platforms like n8n, Zapier, Workato, Hightouch, OutSystems.
- Exposure to workflow management systems.
- Familiarity with AWS and Datadog (or similar cloud/monitoring tooling).
Working Conditions
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- Pension scheme.
- Death in Service scheme.
- Income Protection.
- Permanent employees enjoy access to our Share Options Scheme.
- 5% back on in-app purchases.
- £200 for WFH Setup.
- Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday
- Casual dress code.
- Workplace socials.
- Healthy snacks.
Eligibility Criteria
The job does not clearly specify visa sponsorship or applicant eligibility, making it uncertain for international candidates.
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