Senior Strategy & Operations Manager
Role Summary
Join Deliveroo as a Senior Strategy & Operations Manager, leading monetisation strategies across global markets and optimizing merchant partnerships.
About the Organisation
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
- Experience: 8+ years of experience (preferably a mix of strategy consulting and business operations) in tech, marketplaces, or B2B monetisation.
- Commercial Acumen: Deep understanding of marketplace dynamics, subscription pricing, or complex B2B financial models.
- Analytical Mindset: Strong data-driven approach with proficiency in data and visualization tools to solve complex commercial problems.
- Influence: Proven ability to influence senior leadership and cross-functional stakeholders in a high-growth, matrixed environment.
- Ownership: A strong "bias for action" and the ability to drive structure and clarity in ambiguous environments.
Key Responsibilities
- Define our monetisation strategy, collaborating with commercial leadership across global markets to set our global framework for commission, fee structures and our overall take rate. Lead monetisation pilots, track performance, and scale successful models across markets.
- Be the voice of our merchant partners and ensure we drive sustainable merchant growth and best-in-class selection of merchants, while allowing deliveroo to take our fair share of value.
- Drive standardisation and reduce complexity across markets and segments, whilst maintaining a clear understanding of different competitive and market landscapes across markets and how those should impact our decision.
- Operationalise strategy and build playbooks, guidelines and negotiation frameworks to empower commercial and account management teams to land monetisation changes successfully.
- Define the monetisation roadmap with Engineering and Product leads, using technical solutions and automation to create processes that are effective and efficient.
- Serve as the global DRI (Directly Responsible Individual) for merchant monetisation, pushing the business to think about wider market trends and competitive pricing benchmarking.
- Assemble, inspire and drive a cross-functional team of stakeholders for monetisation that helps you drive strategic decisions as well as day to day running of governance and processes.
- Own ambitious monetisation OKRs and create the governance and structures to track performance, course correct and prioritise.
- Set and maintain high standards of operational rigour, ensuring monetisation frameworks are scalable to all markets and segments, and compliant with local regulations.
Requirements
Eligibility Criteria
Eligibility information for international applicants is unclear.
⚠️ Disclaimer: PathwayAI Africa does not guarantee employment, scholarships, visas, or admission. Always verify all opportunities through official sources before submitting personal information.
Check if You Qualify
Upload your CV to compare it against this specific opportunity. You can still apply even if improvements are recommended.