Deployment Officer - Single Data Entry (SDE) program
Role Summary
Join Médecins Sans Frontières as a Deployment Officer for the Single Data Entry program, ensuring effective implementation and training in over 120 countries.
About the Organisation
MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.
The Deployment Officer is responsible for ensuring the effective execution, training and reporting on the SDE solution’s deployment in all designated missions. He/she will ensure readiness checks are validated, conduct deployment with the end users et post deployment follow up, ensure stakeholder engagement, and effective user training. They will collect feedback from the users, monitor performance, and continuously improve deployment processes based on field experience and feedback.
The Deployment Officer, based in Nairobi, will conduct deployments in MSF missions and projects both in-person and remotely. The role requires frequent travel to field locations (up to 75% of the time). In addition to deployment coordination, the Deployment Officer plays a key role in enabling user adoption through user training and change management, acting as a bridge between the field and the SDE product team to ensure that user feedback is collected, and escalated for incorporation into the product as solutions adapted to mission realities. This role also demands strong political acumen to navigate the diverse cultures, organizational dynamics, and power structures across multiple OCs.
The Deployment Officer will also be involved in the facilitation of (TOT) workshops for end users in collaboration with multiple team members
This position will be hierarchically and functionally accountable to the SDE Deployment Manager.
Key Responsibilities
- Send out, follow up on, and consolidate pre-deployment readiness checklists for target field missions and projects.
- Physically or remotely inspect site readiness based on specific location requirements (e.g., Pharmacies & Warehouses)
- Coordinate with field focal points to secure resource availability for upcoming deployment cycles
- Execute on-site deployment activities, including user onboarding, Go-Live support, and immediate troubleshooting
- Ensure missions are fully deployment-ready by bridging coordination between field leadership, IT, and supply teams
- Facilitate local change management initiatives to actively drive stakeholder engagement and user buy-in
- Support capacity transfer to field teams to enable autonomous post-deployment troubleshooting, progressively reducing central support reliance
- Monitor user adoption metrics and address deployment resistance or localized blockers
- Track and report key deployment KPIs to the Deployment manager, including time-to-deploy, adoption rates, error reduction, and user satisfaction
- Capture lessons learned from field deployments and share with the Deployment manager for updates to the central deployment kit, tools, and user guidance
- Ensure all deployment materials remain adapted to local mission contexts, infrastructure, and user profiles (connectivity, language, literacy)
Working Conditions
- Collaborate with training stakeholders to prepare localized training materials and pre-workshop checklists
- Conduct high-impact in-person training and interactive webinars for various trainee demographics
- Facilitate Training of Trainers (TOT) workshops to build autonomous, sustainable local capacity
- Job Location: MSF Eastern Africa office in Nairobi (Kenya), or Johannesburg (South Africa).
- Contract: Up to Sept 2027 (with the possibility of renewal).
- Start date: As Soon As Possible.
- Salary: An annual salary of EUR 27,145 at HQ Grade 8 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.
- Work-life balance financial benefit; ranging between EUR 620 to 1,159/month based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.
- Other benefits include;
- Annual Leave: 25 days of annual leave per year.
- Other Holidays: sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.
- Employer Pension contribution: 10% of basic salary:
- International insurance for both medical and disability\*\*.\*\*
- Relocation support; based on MSF EA terms/conditions.
- Work-life balance: Daily flexi-hours and 2 days working from home possible.
- School fees benefits: for eligible dependents, based on individual & administrative status.
- Diverse team composition; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world.
- Career Development: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning.
- Mobility: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network.
- *Annual home leave ticket: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.
Eligibility Criteria
Open to diverse candidates; specific eligibility criteria not detailed.
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