Forward Deployed Consultant

Join monday.com as a Forward Deployed Consultant in London to lead AI implementation projects and optimize customer workflows on their platform.

• Lead AI transformation and implementation projects for monday.com customers, designing and building tailored solutions including configurations, automations, reporting, user management, and other advanced monday.com features and functionality.
• Build strong relationships with client stakeholders to understand their business needs and ensure successful adoption of monday.com across their organisation.
• Design sophisticated workflows and relational data structures within the monday.com platform to solve complex business cases, partnering with technical resources for migrations and integrations as needed.
• Actively leverage monday AI and external Generative/Agentic AI tools to accelerate solution design, automate complex business logic, and deliver intelligent workflows for our customers.
• Act as a project manager for small to medium-sized projects by building and executing on project plans that ensure deliverables stay on time and on budget.
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
• Represent the voice of the customer by advocating for their needs and influencing the product development roadmap.

• 2+ years of experience as an implementation consultant, managed services consultant, customer success manager or technical project manager.
• Experience leading software implementation or managed services projects that required hands-on build and system configuration.
• Hands-on experience with Generative/Agentic AI tools and a strong understanding of how to leverage AI in streamlining work productivity and building workflows
• Experience with project management, CRM, service desk, and/or collaborative work management software.
• Strong project management and problem-solving skills, rooted in computational thinking and systems design.
• Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives.
• Ability to clearly articulate technical topics to a non-technical audience.
• Foundational knowledge of APIs (GraphQL) and other integration tools (make.com) is a plus.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.
• BA or BS degree preferred.