Technical Account Manager - DACH
Role Summary
Join Perk as a Technical Account Manager in Munich, where you'll drive customer success and technical excellence for enterprise clients.
About the Organisation
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
Visit www.perk.com to learn more.
As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high-value enterprise customers.
The TAM is responsible for understanding the unique needs and objectives of
each customer, providing expert guidance on program setup and maintenance and assisting with configuration improvements. This role requires deep technical acumen, exceptional executive communication skills and a commitment to delivering outstanding customer service.
Key Responsibilities
- Establish and maintain strong, long-lasting relationships with assigned customers. Act as their primary point of contact, ensuring customers have a dedicated resource for all their technical needs.
- Develop and maintain an in-depth understanding of the Perk platform including architecture, configuration options, integrations and product roadmap.
- Guide customers through program setup, configuration and optimisation - helping them adapt the platform with precision and speed to meet their business objectives
- Where significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
- Act as an escalation point for complex technical problems, ensuring that customers' concerns are addressed promptly and effectively.
- Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g. adoption data, open technical risks configuration complexity)
- Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
- Stay updated on industry trends and best practices to offer proactive recommendations to customers.
Working Conditions
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.
We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.
- 30 days of annual leave to rest and recharge, plus all public holidays.
- Your choice of perk: a gym membership (Urban Sports Club) or a BVG public transport ticket.
- Competitive compensation paired with equity in Perk.
- Unforgettable team experiences, including our annual summer party.
- Comprehensive wellbeing support through Spring Health, offering fast access to 12 therapy and 12 coaching sessions for you and your loved ones.
- Flexible compensation options to help your money go further.
- 17 weeks of paid parental leave during your child’s first year.
- 16 paid volunteer hours each year to give back to causes you care about.
- Up to 20 “Work From Anywhere” days annually to explore the world while staying connected.
- A fully paid four-week sabbatical after five years with Perk.
- Relocation support to help you move seamlessly into one of our hubs.
Requirements
Eligibility Criteria
Candidates should possess technical expertise and exceptional communication skills, with no explicit mention of visa sponsorship.
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