(Senior) IT Support Engineer

Deliver exceptional 1st and 2nd line IT support to empower our London team, while collaborating on global support initiatives

Provide white-glove IT support services to executive team members, ensuring rapid resolution and seamless experience for critical business operations

Administer access management via Okta and terraform to ensure secure, seamless employee onboarding and daily operations

Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and performing optimally

Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows

Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings

Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration

Author and refine knowledge base documentation, encouraging self-service problem solving across the organization

Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management

Prior experience in customer-centric roles or technical support desks

Experience with M365 and Dynamics

What's in it for you?

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role..

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Workplace Nursery Scheme - Save on childcare through salary exchange

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Pet-friendly office- Because work is better with your paw-tners by your side