Member Experience Training & Quality Coordinator - UK
Role Summary
Join Neko Health as a Member Experience Training & Quality Coordinator in London, where you'll enhance member experience through training and quality assurance activities.
About the Organisation
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Minimum Requirements
- 3+ years in training delivery, learning and development, hospitality, or member and customer experience, ideally in a high-touch service, hospitality, or premium retail environment.
- A confident facilitator, comfortable leading a room of clinicians and operators and holding attention and energy across a full-day session.
- Hands-on experience running quality assurance or experience audits, mystery shopping, or service standard reviews, with the ability to score consistently and give feedback that changes behaviour.
- A sharp eye for service detail and what separates a good experience from an exceptional one, drawn from service design and hospitality thinking rather than process alone.
- Organised and self-directed, able to run a training and audit calendar across multiple sites and cohorts without dropping the standard.
- Excellent written and verbal communication, and the credibility to influence teams and leads who do not report to you.
- Willingness to travel regularly between clinic sites, and occasionally between markets.
- Experience supporting a multi-site clinic, hospitality, or retail rollout as it scales.
- Experience with digital learning tools, an LMS, or AI-enabled training and assessment.
- Confident with everyday workplace tools, including Microsoft Word, PowerPoint, Excel and Outlook, to build training materials, track audits and report findings.
Eligibility Criteria
Eligibility criteria unspecified; the job may be open to various applicants.
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