SaaS Product Support Jedi
Role Summary
Join Creative Force as a remote SaaS Product Support Jedi, providing customer support for their software products and interacting with clients across Europe.
Key Responsibilities
Product support
Go deep on product knowledge through self-driven learning—become the expert
Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat
Run 1-1 Zoom sessions with clients for technical consultation and query resolution
Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it)
Provide technically accurate responses backed by hands-on testing of scenarios
Collaborate with engineering to squash bugs and keep clients in the loop with timely updates
Spot patterns in user issues and flag them for product improvement
Be seriously good with clients
- Speed matters. Respond quickly and decisively
- Listen deeply—get to the root of the issue and own it until it’s resolved
- Treat every client interaction with genuine respect and appreciation
- Build trusting, long-term relationships rooted in honesty and transparency
Requirements
- 2+ years of professional experience in SaaS support
Eligibility Criteria
Ideal candidates are based in UTC +1 or +2 timezones with experience in SaaS support and excellent communication skills.
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